Patient's Bill of Rights

1. To expect to be treated with respect, consideration, and dignity.

2. To be assured confidential treatment of disclosure of records and afforded the opportunity to approve or refuse the release of such information, except as otherwise permitted by law of third party payment contract and when release is required by law.

3. To know the name and function of any person providing health care services for you.

4. To know names and professional relationships of other physicians who may care for you in the absence of your attending physician.

5. To be provided, to the degree known, information concerning your diagnosis, treatment, and prognosis. When it is not medically advisable to give such information to you, the information will be made available to an appropriate person on your behalf.

6. To have the opportunity to participate in planning your medical treatment, making decisions involving your health care, including your refusal to participate in experimental research.

7. To request a second opinion.

8. To expect a reasonable response to any reasonable request you may make for service.

9. To refuse treatment to the extent permitted by law and to be informed of the medical consequences of your action.

10. To expect communication in the language which you understand.

11. To expect treatment without regard to race, color, creed, religion, sex, national origin or source of payment, except for fiscal capability thereof.

12. To know services available, such as provisions for after hours or emergency care, educational material available, and policies concerning payment of fees.

13. To examine and receive an explanation of your bill, regardless of the source of payment.

14. To expect reasonable continuity of care and to know in advance the time and location of appointments.

15. To designate any area where you are cared for or treated as a non-smoking area.

16. To leave the procedure area even against the advice of your physician.

17. To have all patient rights apply to the person who may have legal responsibility to make decisions regarding medical care on your behalf.

18. To have your pain assessed and treated appropriately.

19. To be informed of our organization’s policy on Advance Directives.

If you are a Medicare Patient or Family member of a patient that has a complaint about the quality of Medicare covered services call:
The Quality Improvement Organization at The Delmarva Foundation for Medical Care At 1-800-999-3362
or Kim Shorter in the Medicare Outreach Department @1-800-492-5811
The Ombudsman may be reached @ 1-800- MEDICARE (1-800- 633- 4227)
Or visit the webpage at www.cms.hhs.gov/center/ombudsman.asp